1. Returns
At [JagterehoFashcom India Pvt Ltd], we take pride in delivering high-quality products to our customers. However, if you receive a product that is damaged, defective, or not as described, you may request a return within [5] days from the date of delivery.
To be eligible for a return, your item must meet the following criteria:
- The product must be unused and in the same condition as when you received it.
- It must be in the original packaging.
- The item must have all tags and labels attached.
- You must provide proof of purchase, such as an order confirmation email or receipt.
3. Exchange :
- Exchange policy is applicable only if there is a size and colour issue.
2. Refunds
Upon receiving your return and inspecting the item, we will process your refund. The refund will be issued only through online mode as selected by customer
Please note the following conditions for refunds:
- Shipping and handling charges are non-refundable.
- In case you received free shipping on your order, the cost of shipping incurred by us
will be deducted from the refund amount.
- Refunds may take up to [5] business days to reflect in your account, depending on
your payment method and banking institution.
4. Return Process
To initiate a return, please follow these steps:
- Contact our Customer Support team at [Support@jagtereho.com] within [5] days of
receiving the product, providing your order number and the reason for the return.
- Our team will provide you with instructions on how to return the item, including the
return shipping address.
- Pack the item securely in the original packaging and include a copy of your proof of purchase.
- Ship the item back to us using a trackable shipping service. You are responsible for the return shipping costs.
5. Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons. These include:
- Personalized or customized items
- Items marked as "Final Sale"
6. Cancellation Policy
The customer can choose to cancel an order any time before it's dispatched. The order cannot be cancelled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.
7. Contact Us
If you have any questions or concerns about our Return & Refund Policy, please contact us at [ssupport@jagtereho.com] or [+91 8750372000]. Our dedicated customer support team is here to assist you.